Regular Fit White Double Cuff Textured Shirt

The young man who served me was extremely helpful and polite and I had no problem. However Ihave given such a low rating because I was appalled at the treatment given to different customers while I was there by the manager? Errol. He was rude, arrogant and gave the impression that he enjoyed making difficulties for people and always had to be right.. He demanded a mobile phone number from one customer for a refund for something he had paid for in the shop and so hadn't given one then nor wanted to give one now. No adequate explanation was given and he refused the refund rudely. Errol told him to just make up a number before he gave him a refund! He also flatly refused a refund for the suit bag the customer had bought with the suit. The next customer, a lady, had been told she could buy something at a very SLIGHTLY lower price than Errol said it was. She pointed out that she had been offered that price and that was now the condition under which she was purchasing it. He refused and said he would have to phone someone about. I left at that point but I can see that he wears customers down so they give up. The other staff seem quite afraid of Errol - even in this dire economic situation what is the staff turnover in that branch?