Moss 1851 Tailored Fit Navy Birdseye Trousers

Awful. I reached out numerous times to moss bros customer services numerous over the past week, and I still am not able to use the return portal to get the necessary return information to make my return. I bought two suits hoping at least one would fit. Neither did. I live in the USA and was delighted to know that if the suits didn’t fit, I was still able to return them as Moss Bros supposedly offers free returns. I say “supposedly” because I have yet to be able to make a return for either of my orders. The return portal simply does not work for either of my two orders. The return portal does not let me get passed the “Items” section. Because there is no chat feature to speak to a live agent on Moss Bros’s website, I used their customer services contact form to contact them. As mentioned above, I made several requests for help to make these returns. Only once did I receive a response- a short response to “select UK currency.” This did NOT work. No one followed up to see if my issue had been resolved based on their suggestion, and all my other requests using their contact form were simply ignored. Please send the necessary return information to my email directly, or resolve the issues with the return portal so that I can use the return portal to obtain the necessary return information.