Slim Fit Ink Stretch Suit

This was bought for my son. The fit and style were spot on. The colour matched a pair of trousers bought last year from Moss Bros. He ordered a size 36 inch chest, the look was slim fit which he wanted.

I have doubts as to quality but son wanted same as last year even though when dry cleaned the lining came away from fabric I asked this time about this and told it’s because dry cleaners use too high a heat Why isn’t this rectified with material or instructions

The jacket we purchased was labelled as a regular fit and bought as a regular fit. It was slightly tight so I believe was mislabelled and was in fact a slim fit. Good quality though and still wearable.

Sometimes the service is excellent depending on who is serving. Last time I went in two men were serving and didn’t really seem that bothered about me. I felt that I was an inconvenience to them. That said, a few days later I was served by a different guy who was amazing and went out of his way searching through the computer to find stores which may have the item I wanted in stock! Others need training from him. Another area that needs improving is ordering stock. If the size you need isn’t in stock you have to either go online and order it yourself to be delivered at your home ( with additional delivery costs) or it can be delivered to the shop for free. I feel that the shop should be able to order goods for a customer then hold them at the shop. Most retailers do this ( e.g Next). Its hassle free then. You need to have a better understanding of what stock is being delivered when to improve the customer experience.

Great customer service from Sam and Callum at Bluewater. Bought my 16yr olds first suit. Sam and Cullen spent time making sure it was the right fit and that my son was happy. A great shopping experience. thanks