Returns & Refunds


If you've made a purchase in one of our stores and you'd like to return any items, please return to one of our stores.

Returns from Ireland are FREE using our Returns Portal

Follow the steps & print out your returns label. Then take your parcel to your local post office - we recommend you obtain a proof of postage receipt as we cannot be held responsible for any returned parcels lost in the post. Moss Bros. will cover the cost of returns sent using the Returns Portal. Parcels will be forwarded on to our Distribution Centre in the United Kingdom.

Return your parcel

Returns from Ireland using our FREE Returns Portal can take up to 7 days to reach us. Once we have received and processed your items we will send you an email confirming this. Please then allow up to 7 days for the refund to appear back onto your payment card or into your account.

Due to hygiene reasons Top Hats, Hats and Underwear are excluded from our Returns Policy and cannot be Returned or their purchase Refunded.

Gift Cards are non-returnable and non-refundable.

Unfortunately we cannot Refund/Exchange altered or personalised items. Please ensure that you are truly happy with any product before any alterations are made.

If your original order was part of a Multibuy or contained a promotional discount code then this will be taken into account and the refund price of individual items may differ from the original selling price.