Returns & Refunds

Returns from Ireland are FREE using our Returns Portal

Follow the steps & print out your returns label. Then take your parcel to your local post office - we recommend you obtain a proof of postage receipt as we cannot be held responsible for any returned parcels lost in the post. Moss Bros. will cover the cost of returns sent using the Returns Portal. Parcels will be forwarded on to our Distribution Centre in the United Kingdom.

Return your parcel

Returns from Ireland using our FREE Returns Portal can take up to 7 days to reach us. It can take up to a further 7 days to inspect and process your return. We will send you an email to confirm when we have done this and have processed any applicable refund. It can then take up to 7 days for the refund to appear back onto your payment card or into your account, depending on your bank or payment provider. Therefore, please allow up to 3 weeks after returning your items to receive the refund.

If you return items after the periods outlined above (with the exception of faulty or damaged goods), we reserve the right not to offer you a refund. If your purchase needs to be returned to you, you will be charged the delivery fee applicable to the products and your location.

Due to hygiene reasons Face Masks, Top Hats, Hats and Underwear are excluded from our Returns Policy and cannot be Returned or their purchase Refunded.

Gift Cards are non-returnable and non-refundable.

Unfortunately we cannot refund or exchange altered or personalised items. Please ensure that you are truly happy with any product before any alterations are made.

If your original order was part of a Multibuy or contained a promotional discount code then this will be taken into account and the refund price of individual items may differ from the original selling price.

If you wish to return any items that were bought in one of our stores, you will need to return them to a store. Please do not post or return items using a courier as we will not be able to process a refund. This also applies to items that were ordered in one of our stores for home delivery.

If you placed your order between 8th November and 21st December 2022 we offered an extended Christmas returns policy. You'll have until the 6th of January 2023 to return your goods. For orders made outside this time, our normal returns policy will apply.